Infrastructure and Cloud Services Engineer - Bristol, UK

The Infrastructure and Cloud Services Engineer is a member of a global team which delivers exceptional technical support and the project delivery capability to manage, develop and secure our global infrastructure.

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with over 340,000 application users - we understand what it means to deliver mission critical services.

The Infrastructure and Cloud Services Engineer is responsible for operational support of Applicable’s cloud environments.  Applicable’s cloud environments are O365 and Unified Communications As A Service (UCAAS) platforms hosted in geographically dispersed data centres across 4 continents.  You will be responsible for the performance and availability of all infrastructure components within an ITIL framework.

You will participate in strategic roadmap projects by designing and deploying solutions that are secure, highly available and which meet the needs of our enterprise scale customers. You will deliver projects according to PRINCE2 methodology.

You will possess skills and experience in infrastructure technologies such as Microsoft Operating Systems, virtualisation, storage, server and desktop hardware, as well as Microsoft System Centre suite and supporting applications. 

A typical day in the role:

•      Delivering and supporting infrastructure services to ensure value for our customers, the users and Applicable

•      Project ownership or executing project tasks with infrastructure technologies

•      Designing infrastructure solutions that are part of the strategic roadmap, customer or security requirements

•      Ownership of the technical solutions for assigned customers

•      Maintenance of our infrastructure or desktop environments

•      Participate in Applicable’s security and governance practice

•      Deployment or rationalisation of infrastructure in our data centres

•      Maintain certification and industry awareness of infrastructure technologies and trends

•      Participation in the on-call rota

Other duties as directed by your manager from time to time

You will have significant experience in a similar role delivering support or projects ideally in a large enterprise or service provider environment. Depending on your skills and experience, you will possess a broad skill set progressing to Subject Matter Expert level of knowledge in relevant infrastructure technologies.

About you

•      Microsoft server and desktop Operating Systems

•      Storage technologies including Dell Compellent SAN

•      Virtualisation technologies i.e. Hyper-V and VMware

•      Microsoft System Centre suite e.g. SCOM, SCCM, SCDPM etc. as well as backup and monitoring technologies from other vendors

•      Server and desktop hardware

•      Microsoft Azure and O365

•      SQL Server database administration including high availability features

•      Active Directory including multiple domains/forests

•      PowerShell scripting

Bonus points for

•      Microsoft certification e.g. MCSE, MCSA

•      Microsoft Azure and O365

•      Microsoft Exchange with high availability

•      Data centre management and support experience

•      Basic Linux knowledge

•      Basic networking experience

•      Basic SharePoint knowledge

Why us

A great bunch of friendly people and a growing team

Career progression opportunities within an MSP

Free parking and great transport links (5 minutes walking from Bristol Parkway Train Station)

23 days of holiday going up to 26 days with each additional year of service, bank holiday on top

Option to buy and sell leave

Income protection and health insurance

Death in service

Enhance pension scheme

Giving something back day

Flexible working hours


This role is based in our fantastic Bristol office (BS34 8HP), with free parking and great transport link (5 minutes walking from Bristol Parkway Train Station). We offer flexible working hours.

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.