Service Desk Analyst (entry level)

Do you have a real passion for IT?

Are you looking for your first or next IT job as Service Desk Analyst? 

Have you decided on a new career in IT? 

If so, we have great news for you! 

Applicable are hiring for individuals with a demonstrable passion for IT to join our fast-paced global service desk team. Whether you have recently completed an IT related course or degree, are looking to take your first role in the Unified Communications industry or you are looking to develop your existing IT skills, you can build a career at Applicable! 

You'll be working alongside an experienced Service Desk Team in our snazzy North Bristol offices where we have a great track record of providing career developing opportunities, previous Service Desk candidates have become specialist Unified Communications Engineers and Customer Service Managers within the company!

A typical day

You will work on our 24x7 global service desk, alongside our 3rd line specialist support teams, providing excellent customer service and high-quality technical support to Applicable and our global customer base. 

You will work on a 4x4 shift pattern (4 days on and 4 days off) taking handover from our Brisbane office in the morning and handing back to Brisbane in the evening. You will communicate via telephone, email and Skype for Business and you will triage and troubleshoot their technical issues and solve them or escalate to the correct team.

About you

As a Service Desk Analyst, you will be committed to developing your technical and customer service skills. We will guide and mentor you along the way and you will receive training from day one. 

You will be committed to providing first class customer service and willing to cross-skill in different technologies and platforms. You will possess excellent written and verbal communication. You will have a good level of general education (5 GCSE Grade C or above (or equivalent) including English and Maths).

Bonus points for

•      Background in technical support with a focus on Microsoft products.

•      Supported UC technologies including Lync / Skype for Business.

•      Experience in supporting successful projects.

•      MTA/MCSA Certification.

•      ITIL certification.

Why us 

•      A great bunch of friendly people and a growing team! 

•      Fantastic training and serious career progression opportunities. 

•      Free parking and great transport links (5 minutes walking from Bristol Parkway Train Station)

•      4 days on + 4 days off work shifts and no on call rotas (contact us for more information)

•      23 days of holiday going up to 26 days with each additional year of service, bank holiday on top

•      Option to buy and sell leave

•      Income protection and health insurance

•      Death in service

•      Enhance pension scheme

•      Giving something back day

Our Values

Commit to Excellence

Be flexible and agile

Take ownership, take the initiative

Understand the customer and our value to them

Efficiency of Execution

We review resumes as we receive them and interview as soon as we receive good applications. We don't use closing dates. So, please apply as soon as possible to avoiding missing out on this role.

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The full job description for this role can be found Here