Service Desk Analyst - Brisbane, AUS

About us

Having delivered some of the world's largest enterprise collaboration and communications services for over 15 years and with customers heading for over 400,000 application seats in use, we understand what it means to deliver mission critical services and we are experienced in providing personal, end to end, 24x7 service management for our global customers. These services run in a network of carrier grade data centres in the US, Europe and Asia Pacific that offer 99.99% up-time.

We enable our enterprise customers and partners to build, manage and implement the full power of Skype for Business as a remote or cloud hosted managed service with consistent performance and predictable, flexible, capacity-based pricing.

Through our partnerships with communications and technology providers including Fujitsu, British Telecom (BT), Arkadin, NTT communications and Microsoft, we deliver outstanding professional 24x7 service and support to our customers.

 

About the role

Service Desk - Where the value of the service to the customer is realised. 

 

Permanent full-time position 

Delivering exceptional operational support to a global customer base using Applicable’s ITIL framework and a “follow the sun” operating model.

4 days on, 4 days off shift pattern

As a member of your team, you will work on average 36.75 hours per week

Located at Eight Mile Plains

Close to major transport links

Excellent employee benefits package

Including increased annual leave allowance, private health insurance allowance and life insurance

Free onsite parking

 

Surrounded by senior engineers specialising in various technologies, you can expect to constantly learn new things and expand your knowledge to meet varying business demands.  You will be supported through your career journey, re-enforcing your skills and abilities with industry recognised technical certifications.  Outstanding talent will be rewarded with career progression opportunities.

 

About you

As a Service Desk Analyst at Applicable, you will be supporting a wide variety of technologies ranging from Microsoft’s Server and enterprise applications to SAN and VOIP technologies.  

Coming from a technical background, you will be able to analyse and resolve monitored events, incidents and requests while delivering excellent customer service to our global customer base.  You will be comfortable with ITIL practices that are supported by our ticketing systems and be able to prepare high-quality written and verbal customer correspondence and documentation.

You will be professional and have a drive to succeed.

Formal qualifications, including an IT related bachelor’s degree or Microsoft certification are highly desirable as well as a familiarity with information security best practices.