Service Desk Analyst - Brisbane, Australia

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About us

We are a global leader in delivery of mission-critical enterprise Microsoft Skype for Business and Microsoft Teams services, with over 15 years' experience and a user base exceeding 400,000 globally.

Our partnerships with global communications and technology providers, Fujitsu, British Telecom (BT), Arkadin and Microsoft, enable us to deliver professional 24x7 managed support services to our customers by taking a “follow the sun” approach with our regional offices based in the UK, US and Australia.    

About the role

Service Desk - Where the value of the service to the customer is realised. 

Permanent full-time position 

With service desk support teams in the UK and Australia, you will be providing level 1 and level 2 technical support to our global customers.

4 days on, 4 days off shift pattern 

Within your team, you will work on average 36.75 hours per week.

Located at Eight Mile Plains

Close to major transport links.

• Excellent employee benefits package 

We care for our staff.  Our annual leave allowance, private health insurance allowance and life insurance policies are all above the industry standard.

Free onsite parking

Surrounded by senior engineers specialising in various technologies, you can expect to gain knowledge and experience to meet varying business demands.  You will be supported through your career by re-enforcing your skills and abilities with industry recognised technical certifications to prepare you for career progression.

About you

With a technical background, you will support a wide variety of infrastructure, platform software and application technologies by analysing and resolving both events and incidents and fulfilling requests.  Excellent written and verbal communication skills and a familiarity of ITIL best practises are essential for you to be successful in the role.  You are a self-motivated professional with a desire to progress your career.  

An IT related bachelor’s degree, Microsoft certification, and a familiarity with information security best practices such ISO 27001:2011 are all highly desirable.