Junior Service Desk Analyst - Bristol, UK

Are you passionate about IT? Just completed an IT related qualification and looking for a great opportunity?

Applicable are looking for individuals with customer service experience and a real passion for IT to join our fast paced global service desk. If you have recently completed an IT related course or degree, are looking to take your first role in the Unified Communications industry or you are looking to develop your existing IT skills, you can build a career at Applicable.

You'll be working alongside an experienced team in our fantastic Bristol offices where we have a great track record of providing career developing opportunities, previous Service Desk candidates have become specialist Unified Communications Engineers and Customer Service Managers within the company. This entry level role is the perfect opportunity for anyone looking to progress within the IT industry.  

What will you be doing?

You will work on our 24x7 global service desk, alongside our 3rd line specialist support teams, providing excellent customer service and high quality technical support to Applicable and our global customer base.

You will work on a 4x4 shift pattern taking handover from our Brisbane office in the morning and handing back to Brisbane in the evening. You will communicate via telephone, email and Skype for Business and you will triage and troubleshoot their technical issues and solve them or escalate to the correct team.

What experience will you need?

Essential

  • Committed to providing first class customer service.
  • Problem solving and troubleshooting skills and experience.
  • Willingness to cross-skill in different technologies and platforms.
  • Excellent written and verbal communication.
  • Good level of general education (5 GCSE Grade C or above (or equivalent) including English and Maths).

Desirable

  • Background in technical support with a focus on Microsoft products.
  • Supported UC technologies including Lync / Skype for Business.
  • Experience in supporting successful projects.
  • MTA/MCSA Certification.
  • ITIL certification.

What we offer

  • Salary: Up to £21,000 (depending on experience) per annum plus benefits following the successful completion of 3 months' probation.
  • Job type: Permanent, 4x4 shift pattern (contact us for more information).
  • Support in gaining industry standard professional qualifications.