Unified Communications Team Leader - APAC

Unified Communications Team Leader– delivering exceptional technical services to customers across all geographies using Applicable's ITIL framework, including incident, problem and change management.

Permanent full-time position, 38 hours per week

Located at Eight Mile Plains, close to major transport links

Excellent employee benefits package

Free secure undercover onsite parking

About Us

We are a global leader in delivery of mission-critical enterprise Microsoft Skype for Business and Microsoft Teams services, with over 15 years’ experience and a user base exceeding 400,000 globally. We are experienced in providing personal, end to end, 24x7 service management for our global customers.

About the applicant – (Skype for Business/Teams/Lync/OCS/Sfb)

As Unified Communication Team Lead you will be a key technical member of our global UC team. You be an expert in incident and problem management by independently troubleshooting and technically managing complex incidents and problems through to resolution. You will be responsible for HR and work management for a regional team of Unified Communication Engineers and will have a reporting line to overseas management

During a typical day you will get involved in: 

Ownership of the technical solutions for assigned customers

Technical support delivery to the project management office

Develop and maintain technical design and process documentation

Participation in an on-call roster

You will possess good hands on experience with: 

Unified Communications support including deployment and configuration of instant messaging, presence, audio-visual and web conferencing and familiarity with policy management

Enterprise Voice, SIP Trunking, PBX/Gateway (Audiocodes, Sonus, Squire) integration

Call Quality Management for Skype for Business and Teams including tools such as Unify 2 Powersuite.

Media flows in Skype for Business and Teams including Direct Routing

Bonus points for:

ITIL Certification

Understanding of ISO270001 controls

How to apply – We need you!

We review resumes as we receive them and interview as soon as we receive good applications. We don't use closing dates. So, please apply as soon as possible to avoiding missing out on this role.

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

If you would like to join our exceptional team, take the next step by clicking on the link below 

https://applicablelimited.peoplehr.net/Handlers/RichTextEditorImageDownload.ashx?file=/Unified Communications Team Leader JD- APAC.pdf