Cloud Services Engineer - Houston

The Cloud Services Engineer is a member of a global team which delivers exceptional technical and customer service within the Applicable Service Operations division. 

The Cloud Services team is responsible for operational support of a large virtual infrastructure hosted in geographically dispersed data centres across 4 continents.  Specifically the team is accountable for the performance of all infrastructure components which span storage, virtualisation, monitoring, backups and security components.  The Cloud Services Engineer is focused on 3rd party (O365 and on-prem hosted) and the Unified Communications as A Service (UCaaS) platforms.

  •       Technical delivery of service to customers in all geographies using Applicable's ITIL framework, including incident, problem and change management
  •       Ownership of the technical solutions for assigned customers
  •       Collaborative teamwork both within the Cloud Services global team and also across global teams to resolve technical incidents and problems
  •       Knowledge sharing
  •       Security management to ISO270001 standard
  •       Deliver technical resource to the project management office
  •       Develop and maintain technical design and process documentation
  •       Participate and lead continual service improvement initiatives
  •       Participate in the 24x7 on call roster with the global team
  •       Other duties as directed by your manager from time to time

 Experience

  • At least 5 years working as a Server Administrator, Cloud Services Specialist or on related Microsoft technology stack

Knowledge

  • Microsoft MCSE or MCSA certification
  • ITIL certification
  • Understanding of ISO270001 controls
  • Basic Linux knowledge

Skills 

  • Exchange Server 2013 and 2016 with high availability
  • Exchange on 0365
  • Microsoft Server OS including 2012 and 2016
  • Skype for Business and Lync
  • Hyper-V virtualisation
  • VMware virtualisation
  • Office 365 Tenant Administration and ADFS
  • System Centre suite – focusing on SCCM, SCOM and DPM
  • Active Directory including multiple Domains/Forests
  • Storage Technologies including Dell Compellent
  • Mobile device management (MDM) including Intune/GFE
  • SharePoint 2013 and above
  • SQL Server Database Administration including High Availability features
  • PowerShell scripting

Abilities

  • Demonstrate excellent written and verbal communication to internal and external stakeholders. 
  • Ability to effectively work under pressure.
  • Demonstrate effective and efficient collaborative team work.
  • Independently troubleshoot, and technically manage complex incidents and problems.
  • Scope, manage and technically drive minor projects based on customer requirements.
  • Self-motivation and ability to motivate other in team to continually grow and improve.
  • Exceptional understanding of technical and business requirements.
  • Champion continual service improvement initiatives (including technical support processes) throughout Service Operations. 
  • Keep up to date with the latest role-relevant technologies, through independent study, lab work, and awareness of the market. 
  • Analyse, organise and prioritise work while meeting multiple deadlines. 
  • Maintain effective working relationships. 
  • Provide expert level problem management.

 

Applicable rewards its staff to attract the best talent. 

The full job description for this role can be found here: 

https://applicablelimited.peoplehr.net/Handlers/RichTextEditorImageDownload.ashx?file=/Cloud Services Engineer v2.2_Feb 2019.pdf