UC Consultant - Houston, US

You will be joining a world class Professional Services team delivering our cloud based Microsoft UC solutions to our global customers. The work is varied and challenging and you will be involved in all areas of technical project delivery from Product Development to Customer Deployment and Customisation. Our typical projects will see you delivering IMP and Voice Services to companies of 20,000 to 80,000 seats across multiple continents and countries.

You will have experience of delivering international projects as the technical expert. You will already have a combination of the following skills and experience, Skype for Business, Teams, Office 365, Active Directory, Strong SBC and Gateway experience and be MSCE qualified. It would be desirable to also have any of the following skills or experience ITIL, PRINCE2, Other UC platforms (Cisco) and Messaging.

There is occasional travel to customer and partner sites, but the majority of your work can be delivered from our US Office in Houston or Home worker location anywhere in the USA. 

Applicable are a growing company with exciting opportunities and are part of the Arkadin and NTT group.

Main Duties 

Pre-sales Technical Design Authority (TDA)

  • Own the proposed solution, obtain validation from Service Design and / or Service Operations as required.

Project and Roadmap TDA/Design Authority (DA)

  • Own the project technical design, and technical risk, issues and constraints. 
  • Technical interface and lead to Partners and Customer.
  • Support the PM through all stages of the project.
  • Own process and procedural development required for continual improvement and development of new services.

Project Leader/Owner:

  • Own simple projects including PM activity including but not limited to PID, planning and forecasting, design, scope, schedule, resourcing, budget, risk, quality, change, stakeholder management.

Project Consultant:

  • Perform complex technical consultancy.
  • Lead customer towards standard product offerings.
  • Support Business Partners in understanding standard product offerings.
  • Technical Gap analysis.
  • Participate in temporary on-call rota to support the projects during key phases such as Change, Testing, UAT, Go-Live and Early Life Support.

Build Engineer:

  • Build, commission, test, and deploy technical deliverables.
  • Understand and deliver to Applicable processes and service designs.
  • Own Operation Acceptance Criteria and ensure they are delivered to customer and Service Operations requirements.

Execution of any information security activity as guided by your line manager or by the Information Security function in Service Design. 

Exemplify Applicable’s project delivery and service culture.

Other duties as directed by your manager from time to time. 

Technical Skills & Qualifications 

Microsoft Server Exam

Microsoft SfB Exam

Demonstrably PowerShell ability

Ideal Experience: Working on an existing Lync project within a project team

MCSA Windows Server or MCSA Cloud Platform

Ideal Experience: At least 2 Lync projects delivered from end to end

EV Experience

MCSE Server Infrastructure or MCSE Cloud Platform & Infrastructure

Microsoft Communication MCSE 

Ideal Experience: At least 3 large scale EV projects