Solution Architect - Products and Services

Context

Applicable is a leading, global service provider in public, private and hybrid cloud services in Microsoft UC and collaboration via a range of systems integrator and telco sales partners. Designing and delivering new and enhancing products and services is central to growing our revenue and customer base.

The Solution Architect will be responsible for the technical design, build and enhancement of products in the Applicable Product Portfolio, delivering a key role, interfacing with Product Management, Architecture and Service Operations

      This will include

      Carrying out the technical design of new products and services, and enhancements to existing products.

      Deciding on the methodology of implementing the product specification and features to complement, leverage and extend existing services and assets, and take advantage of new technology opportunities. 

      Carrying out the design in line with Architecture guidelines, to meet cost expectations of product management and provide feedback to product management.

      The Solutions Architect will own the technical design and development of a set of new and existing Core, Enhancing and Enabling Products/Services. The Solutions Architect will be responsible for:

      Designing and building products and services to specification

      Supporting the Product Manager in partner sales channels by representing technical and service aspects 

      Building relationships with counterparts in these channels

      Providing the essential interface between product requirements and service operations 

Main Duties  

A key stakeholder in the evolution of Applicable’s products and services alongside Architecture, Product Management, Product Development and Service Operations

Be responsible for products meeting specification and operational success

Be the technical advocate of the product set, supporting the Product Manager

Be responsible for the full service delivery of the product in service operations and commercial operations.

Interact with and support other Solution Architects.

Provide technical direction during product design, build, introduction and operation.

Convert product specifications and features into effective technical design and delivery, with an awareness of existing internal assets and those of specific channels.

To follow the governance structure.

Monitor the operational success of products and influence future product direction

Build relationships with counterparts in partner channel organisations.

Product Development

Identify and create work packages for Product Development.

Sponsor and guide development activity.

Validate effective delivery of work packages contributed by others into the product development.

Actively seek continual service improvement to improve quality and efficiency of services.

Work with service operations teams to ensure products are fit for purpose, support problem management and release management.

Work with sales and operational teams to identify, assess and resolve deviation from standard products.

Work with Enterprise Architect, Product management to define and create product specifications.

Collate technical feedback from Service Operations and partner operations on product quality and enhancement requests.

Provide pre-sales technical support to position Applicable products and how they can be used to meet partners and customer requirements.

 Experience

Understanding of the service provider and cloud market in the enterprise and commercial sector.

Design and delivery of software as a service SaaS solutions in a public, private and hybrid cloud environment.

Agile development experience.

Working as a technical player in a product management and product development environment.

Experience of working within an IT/Telecoms service provider, and experience of an indirect partner channel model

Knowledge and exposure to a range of relevant technologies:

Microsoft Unified Communications including Skype for Business and Teams and supporting call recording and contact centre solutions; Microsoft Modern Workplace.

Experience of service provider requirements in billing, service operations, security, infrastructure and network services.

Qualifications and Skills

Degree level (or equivalent) in a computing, technical or business discipline.

Ability to engage with and influence key internal and external stakeholders.

Excellent written and spoken English – with a background in producing materials used for marketing collateral for internal and channel partner education

Ability to extend beyond gathering requirements into designing and improving processes

Ability to work to deadlines and manage outcomes in virtual teams

Ability to work at a detailed level of technical definition and, at the same time be able to produce effective business level documentation

Desirable

Exposure to, Entity Framework, Service Fabric, PowerShell and, JavaScript

Awareness of Information Security best practices

Evidence of relevant certifications

Experience in delivering successful large scale projects

Experience of Microsoft Orchestrator 2012 and SMA

Project Management for specific project components / PRINCE2

Service Management / ITIL