IT Solutions Engineer, Bristol, UK

Applicable Limited is a leading provider of Unified Communications and managed email with aggressive growth plans ahead. It's an exciting time to join us as we provide leadership in a growing market, delivering UC and enterprise voice services and consultancy from our bases in the UK, Australia and the US. Our team comprises some of the industry's best talent who lead, design deploy and support these cutting-edge services around the clock.


About the role

In the IT Solutions Engineer role, you will play a key role in providing business and technical skills to develop repeatable processes and supporting documentation for software and hardware applications to enable Applicable to sell the service repeatable and profitable fashion.

This is a technical Solution Design role (IT Solution Engineer), taking and managing requirements and translating them into a “Product” which can be repeatedly delivered by our Project Office and technical teams. You will play a key role in designing, building, configuring, testing applications and devices and you will be able to automate repeatable tasks (Process or Technical). You will also be able to write and clear documents/processes. 

Key activities include:

•      Validation of business and Product requirements

•      Ensure the developed product meets all Business Requirements

•      Validate all solution design options

•      Development of the processes and documentation to support the internal and partner Sales team to understand and sell the Product

•      Development of the processes and documentation to enable the Service Operations teams to deliver and support the Product                 (Applications/Devices)

•      Authoring supporting documentation


Your personal skills will play a key part, you will be able to work as part of a team and interface to a wide variety of teams including:

•      Architecture

•      Product Management

•      Sales

•      Consultancy

•      Professional Services

•      Service Transition

•      Service Operations

•      Security

•      Third Parties


This is predominantly a technical role requiring a broad technical knowledge of Operating systems and Applications. You will have experience with:

•      Networking skills include subnetting, DNS, IP address management

•      Microsoft Windows Server

•      Microsoft Active Directory

•      Microsoft Skype for Business

•      Office365 Microsoft Teams

•      UC experience with AudioCodes or SONOS UC equipment (SBC)

•      PowerShell or equivalent scripting language


Bonus point for:

•      Virtualisation technologies, including Hyper-V

•      Microsoft Office365

•      Microsoft Exchange

•      Microsoft SharePoint

•      Microsoft SQL or other relational database experience

•      Basic Knowledge of Linux


On a daily basis, you will get involved in the execution of any information security activity as guided by your line manager or by the Information Security function in Service Design. You will also see yourself involved in:

•      Exemplify Applicable’s project delivery and service culture.

•      Other duties as directed by your manager from time to time.


About you

We are looking for the following technical skills and qualifications:      

MCSE Server Infrastructure or MCSE Cloud Platform & Infrastructure

Microsoft Communication MCSE

Ideal Experience: At least 3 large scale EV projects.


Your strengths: 

Communicating and Influencing

Achievement Drive

Commercial Awareness

Judgement and Analysis

Strategic Orientation

Technical Knowledge      


Bonus Points for:      

Telecoms experience at enterprise or international level

Current ITIL Qualifications

Current PRINCE2 Qualifications

TOGAF


About us - What do you get in return?

An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary, flexible working hours and a great benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around. We are a sociable and friendly bunch of people, check us out on Facebook and Twitter to know more about us!

Location: this role is based in our Bristol office in Stoke Gifford just outside the M32, with free parking and great transport link (5 minutes walking from Bristol Parkway Train Station).

We offer flexible working hours and the potentialt to work from home a few days per week.  


Our Core Values

Commit to Excellence

Be flexible and agile

Take ownership, take the initiative

Understand the customer and our value to them

Efficiency of Execution


Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.