Systems Engineer

As a member of the Infrastructure and Networks Services team (INS), the Systems Developer works with all areas of the business to develop Applicable’s ITSM software and provides a centralised scripting and automation service. 

The systems that you develop will make a significant contribution to the success of our Service Delivery function; to our Professional Services arm in the deployment of our projects and builds; and to INS and security, in the control and governance of our assets and tooling.

Whilst being a skilled developer, the key to this role is to lead and own Applicable’s ITSM software and its development. You will own the associated roadmap, seeking business requirements and leveraging the capability of our ITSM tooling and infrastructure.

You will own the scripting library for Applicable. You will script, code, create, maintain and deploy scripting and automation services for the business. This efficiency is necessary to how we scale.

You will be an integral part of our Infrastructure and Network Services team who have global responsibility for our infrastructure.

This role will also include infrastructure projects or tasks.

Main Duties

  • Own the roadmap of our investment in our ITSM tooling. Validating the business requirements and working with stakeholders on prioritisation and investment. You will develop against these requirements.
  • Develop, integrate systems, script, and code; create, maintain and deploy the solutions.
  • Maintaining and contributing to the scripting standards policy.
  • Own the scripting library, provide governance and be its evangelist. You will provide scripting services to other departments. A blend of actual scripting, and of advising others on the standards required to enable others.
  • Providing release, deployment, and Acceptance into Service toolsets across our install base.
  • Reducing Service Operations effort through delivering scalable systems and toolsets that enhance our ITIL approach. 
  • Work on projects and operational development tasks and initiatives.
  • You will use scripting to assist with making process, application or infrastructure builds more efficient and consistent.
  • A ratio of the role will provide traditional infrastructure support activities. 
  • Exemplify Applicable’s service culture.
  • Other duties as directed by your manager from time to time. 

Skills & Attributes 


Ability to deliver solutions independently.

Troubleshooting and problem-solving skills. 

Ability to prepare quality written correspondence, and internal and external-facing documentation.

Development skills.

PowerShell experience.

BI experience.

Transact-SQL coding experience.

Server Operating Systems, Active Directory, and System Centre products.

Understand ITIL and security best practices.


Design knowledge of Cherwell ITSM Tooling.

SQL Admin experience.

Web Developer skills (including HTML; CSS; JavaScript).

ASP .NET Web API experience, C#/C++

Experience of development methodologies.

Experience of developing in a Windows based environment.

A creative, driven and flexible individual.